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How to place an order for genetic testing access programs

Invitae makes genetic testing easy

Step 1: Select and submit your order

Prior to ordering a test through a genetic testing access program, discuss testing with the eligible patient and get their consent. If needed, access Invitae’s patient-informed consent forms here.

Invitae offers two ways to start a test order. For faster results and access to additional features, order online.

For all other test orders outside of a genetic testing access program, click here.

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Order online

Browse our genetic testing access programs and place an online order directly from a program page.

Browse here

Already have an account? Sign in and start an order, click the “Collaborations & no charge sponsored testing” category, and select the program name to order.

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Order on paper*

Find the relevant clinical area on our forms page to download a PDF.

Insert the completed order form (including eligibility criteria) into the Invitae collection kit prior to shipping.

Download here

*Paper ordering for access program testing is not available in Europe.

Step 2: Collect and return a specimen

Collect your patient’s specimen using an Invitae collection kit and send with the provided label for free return shipping.

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Request a kit

Request a collection kit online to be shipped to your office or directly to your patient. Receive clear instructions and the packing materials you need to send the specimen back to Invitae.

Request here

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Specimen & shipping requirements

Specimen and shipping requirements depend on the specimen and test type. Please review both before sending in your patient’s genetic sample.

Learn more

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Kit returns

Collection kits come with a prepaid label and shipping instructions.

Reminder: If you ship a collection kit to your patient, remind them to send it back to us.

Schedule office pickup

Invitae genetic testing customer service – order online

Step 3: Receive results & determine next steps

When your patient’s results are ready, you’ll receive a notification email. Simply log in to your online account to view, save or print your patient’s report.

Information for next steps
Reports come with clear information about potential next steps. For many results, Invitae offers detailed gene-specific guides created by experts.

Peer-to-peer support
Genetic counselors can help review results and identify relevant management guidelines and resources.

Patient counseling
Many access programs include post-test genetic counseling sessions for patients. Availability varies by program and country. Please visit the specific genetic testing access programs page for more details.

Next steps and additional services

Invitae is dedicated to making sure your patients—and their families—have the answers they need.

Disclaimer: While third parties and commercial organizations may provide financial support for this program, tests and services are performed by Invitae. Healthcare professionals must confirm that patients meet certain criteria to use the program. Third parties and commercial organizations may receive de-identified (pseudonymized) patient data from this program, but at no time would they receive patient identifiable information. Third parties and commercial organizations may receive contact information for healthcare professionals who use this program. Genetic testing and counseling availability varies per country, depending on the program. Healthcare professionals and patients who participate in this program have no obligation to recommend, purchase, order, prescribe, promote, administer, use or support any other products or services from Invitae or from third parties or commercial organizations.