FAQs: Patient portal
Answers for patients and individuals who have questions about their Invitae patient portal and/or account.
Account
- What does an Invitae account let me do?
With an Invitae account, you'll be able to:
- Track the status of your order in real time
- View and download results once they are ready and have been reviewed by your healthcare provider
- Access educational materials
- How do I log in to my Invitae account?
If your doctor entered your email address when he or she placed your test order, then an email was sent to you with the information you need to establish your Invitae online portal account. Your username for this account is your email address; you can set your password at the time you create your account. The online portal can be found on our Sign in page.
If you have lost your password or failed to receive the account setup email, please contact our Client Services team.
For more information, please see "How do I register my test?" in the "test registration" section below.
- Do I need to have an Invitae test before setting up an account?
No, anyone can create an Invitae account. Get started now!
- Can I set up an account on behalf of a family member?
Yes, you can set up a patient account on behalf of another individual. You can use your name and email when signing up, but if registering using the patient card in the kit, you will need to enter the patient's date of birth for confirmation.
Test registration
- How do I register my test?
First, check your email
If your healthcare provider entered your email address when he or she ordered your test, an email was sent to you with the information you need to establish your Invitae online portal account and register your test.
Register using a confirmation code
If you did not receive an email, but you have a patient card with a confirmation code, go to www.invitae.com/patients and click Register Your Test to create your account and register your test.
If you already have an account, sign in and click Register a test . You'll be prompted to set contact preferences and then enter the confirmation code from your patient card and your date of birth.
Where do I find this confirmation code?
Each sample collection kit contains an information card with your confirmation code. This may have been provided to you by your healthcare provider or lab technician. If you don’t have this card, but you know your requisition number, this can also be used as your confirmation code.
Troubleshooting
If you get an error message, it's likely that we haven't received your sample yet. Try waiting a day or two and trying again; once we receive your sample, your confirmation code will be activated and linked to your order.
If more than a week has passed since your sample was mailed to Invitae and you are still having trouble registering your test, please contact Client Services.
If you do not yet have a test ordered, you can still create an account by navigating to the Sign Up page.
- Why isn't my confirmation code working?
If we haven't received your sample yet, then your confirmation code isn't yet linked to your order and you won't be able to register your test. Try waiting a day or two and trying again.
If your sample has arrived and you are still having trouble registering your test, please contact Client Services.
- Can I register multiple tests with the same email address?
Yes. If your healthcare provider shared your email address with us, then you should have received an email invitation, which contains a special link to register your additional test(s).
Alternatively, when you are logged into your patient portal account, click “Register a Test” in the menu at the top of the screen. This will take you to a page where you will be prompted to enter the confirmation code from your patient card and your date of birth. If you don’t have the patient card, but you know your requisition number, this can also be used as your confirmation code.
- How do I check the status of my test?
After you have initiated an order online with Invitae, you can sign in to the online portal to check the status of your test. When the test results are released, you’ll be able to review your results online.
If your doctor has ordered a test for you, register your test online by using your order number (sometimes called an "RQ" number). Once you register and sign in to our online portal, you’ll be able to check on the status of your test. You can also view your test results once your doctor releases them.
Requesting results
- How do I view my test report?
We will release your report to your physician as soon as it is available. At this time, you can log into your portal account and click Request Results. Your physician will receive a notification prompting them to log in and release the results. If your physician does not release the results then Invitae will automatically make your report available within 30 days of your request.